Website information
Privacy &
company details.
How DeSync Limited handles information from visitors and email enquiries. Updated 12 October 2026.
About this notice.
DeSync Limited is responsible for personal information handled through this company website and its email enquiries. Our contact and registered office details appear below.
This notice covers the DeSync company website. Information about the My Tinnitus Coach app and its services is provided separately on the app website.
Information we handle.
If you email us, we receive your email address and any name, organisation, contact details and message you provide. Please do not include medical records or confidential technical material in an initial enquiry.
Our hosting provider, Cloudflare, processes technical information needed to deliver and protect this website. This can include your IP address, browser information, requested pages and request times.
How we use information.
We use enquiry information to respond, discuss our products and development plans, and keep relevant correspondence. Our lawful basis is our legitimate interest in handling company enquiries and maintaining business relationships.
We also have a legitimate interest in operating a reliable, secure website and preventing misuse. Where correspondence is necessary to enter or perform a contract with you, we rely on that basis. Where we must retain information to meet a legal obligation, we rely on that obligation.
Website analytics
and cookies.
We plan to enable Cloudflare Web Analytics to understand website use and performance. When enabled, it reports information such as page views, referring websites, browser and device categories, country and page loading performance.
Cloudflare states that its Web Analytics service does not use cookies or browser storage to measure visits, and does not fingerprint individual visitors. Separate hosting and security services can process technical information and may use necessary security cookies, depending on the features enabled.
This site has no advertising trackers, newsletter sign-up or enquiry submission form. Email links open your email application.
Read more about Cloudflare Web Analytics and Cloudflare privacy practices.
Sharing and storage.
Information is handled by providers that support our website and email services. Relevant information may also be shared with professional advisers or authorities where necessary for advice or a legal requirement. We do not sell enquiry information.
Providers may process information outside the United Kingdom. Where restricted international transfers apply, appropriate safeguards are required, such as approved contractual terms or an adequacy decision. Contact us for details about the arrangements relevant to your enquiry.
We keep correspondence for as long as needed to deal with the enquiry and any resulting relationship, taking account of legal requirements and the need to establish or defend legal claims. We review information and delete it when it is no longer needed. Technical information is retained according to the relevant service settings and operational requirements.
Your choices
and rights.
Depending on the circumstances, you can request access to your personal information, correction, deletion, restriction of processing or transfer of information. You can object to processing based on legitimate interests. These rights are subject to legal conditions.
To make a request, email [email protected]. We may need to confirm your identity. We do not use enquiry information to make solely automated decisions with legal or similarly significant effects.
You can also complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint.
Company details.
DeSync Limited
Company number: 17297741
D-U-N-S number: 234939116
22 Briar Vale, The Laurels, Monkseaton, Tyne and Wear, United Kingdom, NE25 9AZ